Shipping and Returns Policy

Shipping and Return Policy
Metallum Structures, LLC
170 Holly Springs Road
Mount Airy, NC 27030
(877) 275-7710

Metallum Structures offers delivery and installation of custom metal buildings to most areas of the continental United States. Delivery availability depends on location and manufacturer coverage. Customers are encouraged to use our online 3D Builder tool to check availability in their area prior to placing an order.

Processing and Scheduling
After an order is placed, a deposit is collected to begin processing, scheduling, and coordination with our manufacturing and installation teams. Because each order is built to specification, the processing time can vary depending on design complexity, materials, and delivery location.

Shipping and Installation
All buildings are delivered and installed by our approved manufacturers or independent installation crews. Standard delivery and installation are included in most areas. Certain locations, such as remote or restricted-access areas, may require additional fees or extended lead times.

Order Changes and Cancellations
Orders are custom designed and scheduled immediately after deposit. For this reason, deposits are considered non-refundable once the order has been placed. The deposit covers the cost of time and services provided during the ordering process, including planning, design, and pricing coordination.

If the customer is unable to obtain a building permit due solely to the manufacturer’s inability to produce a structure that meets local code requirements, Metallum Structures may, at its discretion, issue a refund. However, it is the customer’s responsibility to confirm local building requirements before placing an order.

Returns
Because every building is custom built to order, Metallum Structures does not accept product returns once materials have been ordered or fabrication has begun.

Warranty and Service
Warranty terms vary by manufacturer and region. Customers should refer to the back of their Purchase Order for the full warranty and terms provided by the manufacturer that produces their building.

For warranty claims or post-installation service inquiries, please contact Metallum Structures at (877) 275-7710.